Terms of service
TERMS & CONDITIONS OVERVIEW AND ACCEPTANCE
We are Raasay Group Pty Ltd ACN 663 740 627, trading as RAASAY. The terms “we”, “us” and “our” refer to RAASAY.
Please read these Terms & Conditions and our Privacy Policy, which is available on our website, (together, the "Agreement") carefully before using www.raasay.com.au and/or the other domains (the "Website"). By using or accessing the Website you ("customer", "subscriber", "you" or "your") agree to all the terms and conditions of the Agreement. If you do not agree to all the terms and conditions of the Agreement you are not permitted to and should not use the Website. You are also responsible for ensuring that all persons who have access to the Website through your internet connection are aware of this Agreement and comply with it.
The use of the Website by a minor (an individual under the age of 18 years of age) is subject to the consent of their parent or guardian and our Agreement is with the parent or guardian who is responsible for the minor's compliance. Parents or guardians who permit minors to use our Website should communicate with minors about their safety online, as moderation or vetting of advertisements and content which may appear on our Website is not guaranteed.
RAASAY operates this online store and Website, including all related information, content, features, tools, products and services (collectively the "Services”) in order to provide you with a curated shopping experience. RAASAY is powered by Shopify, which enables us to provide the Services to you.
The Agreement including the below terms and conditions, together with any policies referenced herein (these “Terms of Service”, "Terms & Conditions" or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms & Conditions carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
The Agreement is a legally binding contract and applies to all users of our Website. The Agreement also applies when you buy products by placing an order via our Website.
CHANGES TO THE AGREEMENT
You can review the most current version of our Terms & Conditions and Privacy Policy at any time on our Website.
We reserve the right, in our sole discretion, to update, change, or replace any part of the Agreement by posting updates and changes to our Website. It is your responsibility to check our Website for changes. Your continued use of or access to the Services following the posting of any changes to the Terms & Conditions and Privacy Policy constitutes acceptance of those changes.
APPLICABLE LAW AND JURISDICTION
The laws of Victoria, Australia govern this Agreement. By using the Website and/or purchasing products from us, you agree to submit to the exclusive jurisdiction of the courts in Victoria, Australia.
PRIVACY
When you use our Website, we may gather and use information about you and your visit to our Website. Information about our use of your information can be found in our Privacy Policy, available on our Website, which forms part of this Agreement. Both this Agreement and the Privacy Policy apply to your use of our website and your purchase of our products.
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed on our Website, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you.
ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services (including prices, details and descriptions) in our online stores/Website. However, errors and inaccuracies may occur and we reserve the right to update any information and correct any errors or inaccuracies at any time without any notice. Please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores/Website.
We do not guarantee the availability of any product until the order has been dispatched. We reserve the right to cancel an order, or part of an order, if a product is unavailable and you will receive a full refund if payment for the unavailable product has been made.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
ORDERS AND PAYMENTS
When you place an order, you are making an offer to purchase our products. RAASAY reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until RAASAY confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as RAASAY may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Return Policy which can be viewed on our Website.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
By placing an order and entering your payment information, your authorise us to (where applicable) process payments, refunds and adjustments for your transactions, remit funds to your bank account, charge your credit card or debit the account linked to your debit card and pay us and our affiliates any amounts you owe in accordance with this Agreement.
If you choose to make your payment by any ‘buy now pay later’ providers which we may offer from time to time (for example, Afterpay or Klarna) you acknowledge and agree that we are not liable for any fees or additional costs which may be charged to you by any of these providers. You agree you must comply with any relevant ‘buy now pay later’ provider terms and conditions to the extent they relate to your payment.
Offers and promotions on the website are subject to availability and we may change or withdraw them at any time and without prior notice to you. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed on our website or by notice to you.
PRICES AND BILLING
Prices include GST and are in Australian dollars. Delivery charges are shown separately.
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We aim to deliver the products within the indicative timeframes shown on our website. However, the timeframes are indicative only. We will not be responsible if the produces are delivered outside of those times and we will not be liable for the consequences of any delay.
Delivery of an order will be completed when we deliver the products to the address you provided. Risk in and title to the products will transfer once we transfer products to the carrier.
INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, designs, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by RAASAY, its affiliates or licensors and are protected by relevant patents, copyrights, trademarks and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of RAASAY, Shopify or any third party. Unauthorised use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by RAASAY.
RAASAY’s names, logos, product and service names, designs, and slogans are trademarks of RAASAY or its affiliates or licensors. You must not use such trademarks without the prior written permission of RAASAY. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
For the avoidance of doubt, you must not, in any way whatsoever, reproduce or use any trade marks, logos or brand names which appear on our Website. If you publish links to our Website on other websites or social media, we reserve the right to require you to remove those links at any time in our sole discretion.
You agree that you will not, and will not allow or assist anyone else to, publish, copy, distribute, reproduce, modify, commercialise, create derivative works of or otherwise exploit our intellectual property rights. You agree that you will only use this Website and its content for personal use, strictly for the purposes of browsing and purchasing our products. All other use is strictly prohibited.
OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access and any inclusion of such links does not imply an endorsement of any aspect of any linked websites. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
RELATIONSHIP WITH SHOPIFY
RAASAY is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with RAASAY. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and RAASAY, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with RAASAY.
FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
We do not guarantee that your use of our Website will be at all times uninterrupted or error free or that the quality of our Website will be satisfactory to you, or that any errors or defects will be corrected within a particular time period. Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We have complied with our obligations at law to exercise due care and skill in compiling this Website. However, you must also exercise care and skill when using our website, including using safe cybersecurity practices. For example, you must ensure that any account you create with us has a secure and unique password which you do not disclose to any other person. We are not liable for any loss, claim or damage in connection with any damage you suffer as a result of any harmful material infecting your computer, data or other material due to your use of our Website.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
PROHIBITED USES
You may access and use the Services which includes the Website for lawful purposes only. You may not access or use the Website or the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm RAASAY, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Applicable Law and Jurisdiction, Privacy, and any other provisions that by their nature should survive termination.
DISCLAIMER OF WARRANTIES
We acknowledge our obligations pursuant to the Australian Consumer Law and we aim to ensure that product images on our website are as accurate as possible, but there may be slight colour variations between the products and the images of the goods which are shown on our website, for example, due to differences caused by lighting and photography.
The information contained on our website is provided on an ‘as is’ basis and, to the maximum extent permitted by law, We exclude all warranties and representations of any kind with respect to this Website.
To the maximum extent permitted by law, we will not be responsible for any:
- damage, loss, cost, expense or liability incurred, however it arises and whether it is present or future, fixed or unascertained, actual or contingent (Loss); or
- claim or cause of action, including claims in contract, claims in tort, claims under statute and legal proceedings (Claims),
suffered or incurred by you in connection with you use of our website or your reliance on our website, and you will not make any claims against us to the contrary.
LIMITATION OF LIABILITY
Subject to your rights under the Australian Consumer Law (which cannot be excluded) an all other applicable laws, our maximum liability to you in relation to products is limited to us (in our discretion):
(i) supplying the relevant products again; or
(ii) refunding you the cost of the relevant products.
To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it and our products, whether express or implied.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Website or in respect to the Services constitutes the entire agreement and understanding between you and us and governs your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
HEADINGS
The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
CONTACT INFORMATION
Should you have any questions about our Terms of Service please email us at customercare@raasay.com.au or contact us at PO Box 4078, Shepparton North, VIC, 3631, AU.
Version: January 2026